Help Desk

The LifeWatch Italy Help Desk is at your disposal to support you in the use of our platforms and services. 
The LifeWatch Italy Help Desk applies a ticket system to address all support requests.
A unique number is assigned to each request, and you can refer to it to track its progress.
Check our knowledge base to see if the issue you wish to raise has already been addressed. All topics are listed on the left-hand side column; select one to see the list of items associated with it. A search field is at your disposal to easily query the knowledge base.

If you cannot find what you are looking for, you can open a new ticket. Please note that a valid e-mail address is required.





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Reviewers are selected by the scientific committee of each conference and assigned by platform administrator. You cannot become a reviewer unless you were invited to be one by a specific conference scientific committee. Reviewing team varies from one conference to another.

Once you have been nominated Reviewer, logging in into your account you will see the list of all the abstracts assigned to you and you can:

  1. Edit the text and the keywords inside the abstract (only the first time you open it, before changing the status).

  2. Add a note (asking for any corrections)

  3. Review the abstract by filling in the following options

    1. Relevance (Excellent, Good, Average, Poor);

    2. Quality (Excellent, Good, Average, Poor);

    3. Modify Type (selecting one of the available options)

    4. Modify status (Pending, Under review, Accepted, Rejected).

Pending: this status will be automatically assigned to the abstract after the submission and will be used by the Reviewer every time they will add a note to ask for a correction or a change within the submission. The status “Pending” allows the Submitter to modify the abstract if needed.

Under review: this status will be used by the Reviewer when they are working on the review of the abstract assigned to them. The status “Under review” will block the possibility for the Submitter to modify the abstract.

Accepted: this status will be used when the review is over and the abstract is accepted

Rejected: this status will be used when the review is over and the abstract is rejected.

When an abstract is assigned to you for the review you will find it in your dashboard and you can start the review by clicking on the “review” link.

During the reviewing period the status of the abstract must be moved from “Pending” to “Under review” in order to avoid any modification from the Submitter during this phase.

If any modification is needed you can write a comment in the review comment text-box and change the status from “Under review” to “Pending”. The change of the status allows the Submitter to make the modification required.

When the review is completed you can change the status of the abstract from “Under review” to “accepted/rejected”

As Reviewer you will receive a notification email once the abstract will be assigned to you by the Admin. You will also receive a notification email when the Submitters will modify any part of their abstracts during the review process.
After you have provided comments to any abstract and switch the status, if you wish for the author to make changes to the actual text, you have to reset the status to “Pending”. Once the author will have modified their abstract, you’ll receive a notification email informing you about the edit and proceed modifying the status again (Accepted/Rejected). Scientific Committees may put deadlines to perform such operations.


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